MCQUEEN Client Advisor

MCQUEEN Client Advisor Job Overview

This MCQUEEN Client Advisor opportunity is presented for job seekers looking for MCQUEEN Client Advisor Jobs. The role is associated with Dubai and the stated employer is Kering. The information below has been reorganized into a practical format so candidates can review the position, responsibilities and stated requirements more easily.

Key Responsibilities

• At McQueen, we live and breathe a culture defined by our key Behaviours: • Empower – We empower our team and peers, providing unwavering support to ensure everyone can thrive; this means giving support to your team and those you are working with to succeed.
• Provide exceptional client experience by greeting, listening and assisting clients in exceeding their needs, demonstrating an excellent knowledge of the products as well as of McQueen history and heritageProactively seize all cross-selling opportunities, utilizing all product categories available in the storeRecruit, Maintain and develop Client relationships through a custom-made approach and with the support of CRM and digital tools to strengthen Client loyaltyStrengthen Client loyalty by participating in the Department or Store’s clienteling initiativesEngage with Clients on general trends in the fashion world and developments in luxury market, showing passion for fashion and luxury productsBe driven to exceed individual financial targets and maximize own sales performances contributing to the success of the entire storeFoster open and constructive communication with team members, taking a collaborative approach and proposing effective solutions when needed.
• Promote a positive working environment in line with the House Code of Behaviours.Maintain a continual learning mindset by actively seeking and embracing feedback from both colleagues and management.Maintain shopfloor standards and appropriate levels of products on the sales floor, in line with House policies and procedures, by utilizing various training resources provided by the CompanyFollow Company grooming, accordingly with McQueen standards and policiesAct in compliance to Company procedures and guidelines on visual merchandising, operational guidelines and stock procedures, as well as cash activity, inventory, logistics and all main reporting activities requested by head office, ensuring that Company policies and procedures are proactively executed Required Skills You will be able to demonstrate the desired McQueen behavioursProven experience in a similar role within fashion retail companies or customer service-related fieldProven ability to drive and exceed individual and store KPIsPossesses genuine interest in fashion and follows industry trends/newsTeam-player mentalityStrong verbal and written communication skillsStrong selling skills and ability to overcome objectionsClient centric approach and an entrepreneurial spiritAbility to work in a fast moving and dynamic environmentLuxury product knowledge with keen interest in fashion trends, luxury market, social media etcAbility to use digital retail tools and CRMAbility to be mobile for extended periods of time Kering is committed to building a diverse workforce.

Qualifications and Skills

• The McQueen Client Advisor will be a passionate brand ambassador and dedicated team player, promoting brand loyalty and transforming every Client visit into a memorable luxury shopping experience.
• With full accountability for meeting KPI’s set through personalised client experience and cross selling of products, the Client Advisor will take full ownership of the exclusive relationships of the McQueen clientele.
• Provide exceptional client experience by greeting, listening and assisting clients in exceeding their needs, demonstrating an excellent knowledge of the products as well as of McQueen history and heritageProactively seize all cross-selling opportunities, utilizing all product categories available in the storeRecruit, Maintain and develop Client relationships through a custom-made approach and with the support of CRM and digital tools to strengthen Client loyaltyStrengthen Client loyalty by participating in the Department or Store’s clienteling initiativesEngage with Clients on general trends in the fashion world and developments in luxury market, showing passion for fashion and luxury productsBe driven to exceed individual financial targets and maximize own sales performances contributing to the success of the entire storeFoster open and constructive communication with team members, taking a collaborative approach and proposing effective solutions when needed.
• Promote a positive working environment in line with the House Code of Behaviours.Maintain a continual learning mindset by actively seeking and embracing feedback from both colleagues and management.Maintain shopfloor standards and appropriate levels of products on the sales floor, in line with House policies and procedures, by utilizing various training resources provided by the CompanyFollow Company grooming, accordingly with McQueen standards and policiesAct in compliance to Company procedures and guidelines on visual merchandising, operational guidelines and stock procedures, as well as cash activity, inventory, logistics and all main reporting activities requested by head office, ensuring that Company policies and procedures are proactively executed Required Skills You will be able to demonstrate the desired McQueen behavioursProven experience in a similar role within fashion retail companies or customer service-related fieldProven ability to drive and exceed individual and store KPIsPossesses genuine interest in fashion and follows industry trends/newsTeam-player mentalityStrong verbal and written communication skillsStrong selling skills and ability to overcome objectionsClient centric approach and an entrepreneurial spiritAbility to work in a fast moving and dynamic environmentLuxury product knowledge with keen interest in fashion trends, luxury market, social media etcAbility to use digital retail tools and CRMAbility to be mobile for extended periods of time Kering is committed to building a diverse workforce.
• It opens opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world.

What Job Seekers Should Know

Applicants should compare their experience and skills with the requirements stated for this MCQUEEN Client Advisor position. Important details such as salary, benefits, working arrangements and eligibility are included only when they are provided in the available job information. Candidates should verify any changing employment details before applying.

Application Information

Review the complete requirements and prepare an accurate CV before applying. The application button on this page takes you to the application destination associated with this vacancy.