Senior Executive -Marketing Technology Operations (MarTech)

Senior Executive -Marketing Technology Operations (MarTech) Job Overview

This Senior Executive -Marketing Technology Operations (MarTech) opportunity is presented for job seekers looking for Senior Executive -Marketing Technology Operations (MarTech) Jobs. The role is associated with Dubai and the stated employer is Chalhoub. The information below has been reorganized into a practical format so candidates can review the position, responsibilities and stated requirements more easily.

Key Responsibilities

• It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps.
• The role combines hands-on platform capability with structured service management: diagnosing issues, resolving configuration-level problems where appropriate, routing engineering defects to the accountable teams, and ensuring marketing platforms remain connected, measurable, healthy and scalable.
• The role enables Brand, CRM and channel teams to operate effectively while protecting clear ownership boundaries across Product, Tech, Data, InfoSec and external/offshore support.
• What you'll be doing MarTech service management and technical triage· Own the MarTech Jira intake process, assess priority and business impact, and ensure every request has a clear owner and next action.· Diagnose the likely failure layer before routing work, resolving configuration-level issues directly and routing code, pipeline, API or source-system defects to Product, Tech or Data.· Manage ticket ageing, SLA adherence and escalation, and turn recurring incidents into permanent fixes or self-service guidance.
• Measurement, tagging and event health· Configure GA4 properties and data streams, and build, QA and publish Google Tag Manager tags, triggers and variables.· Implement and validate marketing events across GA4, Firebase, Adjust, Meta and other paid-media platforms.· Monitor event health for missing, duplicated or degraded signals, and translate business measurement needs into clear technical specifications.
• Platform operations and technical enablement· Maintain hands-on knowledge of the core MarTech stack, including Google Ads / Merchant Center, Meta Business Manager, Smartly, TikTok, Snap, Supermetrics, Channable and SFMC integration concepts.· Maintain technical documentation and standards that allow Brand teams to self-serve routine activities.
• Product feeds, connectors and data compatibility· Own the technical configuration between source product feeds, Channable/Smartly and downstream marketing platforms.· Define group-wide feed and mapping standards, and monitor feed health, SKU coverage and rejections.

Qualifications and Skills

• INSPIRE | EXHILARATE | DELIGHT For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East.
• Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers.
• It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps.
• Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet.
• The role combines hands-on platform capability with structured service management: diagnosing issues, resolving configuration-level problems where appropriate, routing engineering defects to the accountable teams, and ensuring marketing platforms remain connected, measurable, healthy and scalable.
• Platform operations and technical enablement· Maintain hands-on knowledge of the core MarTech stack, including Google Ads / Merchant Center, Meta Business Manager, Smartly, TikTok, Snap, Supermetrics, Channable and SFMC integration concepts.· Maintain technical documentation and standards that allow Brand teams to self-serve routine activities.
• What you’ll need to succeed Essential technical skills· SQL: comfortable querying, joining and validating datasets for diagnosis.· Google Tag Manager and GA4: hands-on implementation, QA, debugging and event configuration.· Web and event tracking: understands the flow from site or app event to dataLayer, GTM and platform endpoint, and can isolate where a signal fails.· Google Ads / Merchant Center and Meta Business Manager / Events Manager: conversion tracking, pixel and dataset setup, feed connectivity and event diagnostics.· Product feeds and connectors (Channable, Supermetrics): feed mappings, connector configuration and health checks.· Comfortable using LLMs and AI tools to speed up troubleshooting, while validating the output.

What Job Seekers Should Know

Applicants should compare their experience and skills with the requirements stated for this Senior Executive -Marketing Technology Operations (MarTech) position. Important details such as salary, benefits, working arrangements and eligibility are included only when they are provided in the available job information. Candidates should verify any changing employment details before applying.

Application Information

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