Store Supervisor – Tom Ford, The Grove

Store Supervisor – Tom Ford, The Grove Job Overview

This Store Supervisor – Tom Ford, The Grove opportunity is presented for job seekers looking for Store Supervisor – Tom Ford, The Grove Jobs. The role is associated with Abu Dhabi and the stated employer is Chalhoub. The information below has been reorganized into a practical format so candidates can review the position, responsibilities and stated requirements more easily.

Key Responsibilities

• It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps.
• What you'll be doing Our Store Supervisor is responsible for supporting the store business.
• They work towards achieving the store sales’ target, build a base of loyal VIP customers by recruiting and retaining them, manage the team and ensure full adherence to the brand’s guidelines and store processes.
• Key Responsibilities Drive the Business Lead by example and represent the brand by communicating its values and philosophy though all activities and interactions with customers and other team membersDefine, execute and monitor the store action plan to achieve sales targets and KPIs.Manage the customer database to build strong relationship with customers and create future potential selling opportunitiesStay ahead of latest trends, products and competitors and share feedback with relevant stakeholders in the back-office team.
• Conduct quarterly SWOT analysis and discuss the outcome with your team and line manager.Think hybrid by leveraging all type of point of sales online and offline.
• Team Leadership and Development Provide a clear vision to the team about the business and store’s vision and key directionsIdentify, recruit, develop and retain strong talentsCreate a positive work environment based on trust, respect and fairness and be the voice of the employees when needed by sharing any of their feedback, challenges and concerns with the leadership and HR teams.Act as a coach for the team members and promote growth mindset by leveraging the Group’s available learning tools and platforms an constantly monitor the team’s development plans and professional growth.Ensure performance improvement plans are discussed and documented in a transparent manner.
• Customer Experience Develop the omnichannel mindset among the team by constantly promoting the different touchpoints of the customer experience (physical and digital).Use the clienteling approach and techniques with a focus on VIPs, leveraging customer data to proactively catering to their needs and preferences, the brand’s ecommerce business including different activities, offerings, activations, etc.Recruit new clients and convert them into loyal VIP customers by providing them with an excellent experience and constantly networking with them Operational Excellence Ensure all sales and operational policies and procedures (SOP’s) are followed and maintained in the store.Ensure e-commerce orders are prepared and processed within the set SLAs in terms of time and quality and no fulfillment action is pending in the store.Leverage available technology tools when available to support customer experience in and outside of store (Clienteling app, OMS, Whatsapp Business, etc.) and ensure the team is well versed with it or overwise trained on it.Ensure all operating standards are followed from stock replenishment to organising displays as per the brand’s VM guidelines.Ensure a healthy floor coverage by analyzing historical traffic data and anticipating peak hoursEnsure that all processes are compliant with legal, safety, security, retail store operations and HR guidelines, work closely with relevant teams to constantly improve them and escalate any issues or concerns for prompt action.

Qualifications and Skills

• INSPIRE | EXHILARATE | DELIGHT For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East.
• Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers.
• It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps.
• Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet.
• Customer Experience Develop the omnichannel mindset among the team by constantly promoting the different touchpoints of the customer experience (physical and digital).Use the clienteling approach and techniques with a focus on VIPs, leveraging customer data to proactively catering to their needs and preferences, the brand’s ecommerce business including different activities, offerings, activations, etc.Recruit new clients and convert them into loyal VIP customers by providing them with an excellent experience and constantly networking with them Operational Excellence Ensure all sales and operational policies and procedures (SOP’s) are followed and maintained in the store.Ensure e-commerce orders are prepared and processed within the set SLAs in terms of time and quality and no fulfillment action is pending in the store.Leverage available technology tools when available to support customer experience in and outside of store (Clienteling app, OMS, Whatsapp Business, etc.) and ensure the team is well versed with it or overwise trained on it.Ensure all operating standards are followed from stock replenishment to organising displays as per the brand’s VM guidelines.Ensure a healthy floor coverage by analyzing historical traffic data and anticipating peak hoursEnsure that all processes are compliant with legal, safety, security, retail store operations and HR guidelines, work closely with relevant teams to constantly improve them and escalate any issues or concerns for prompt action.
• What you’ll need to succeed Prior experience as a Store Supervisor, Store LeaderExperience with managing a team within fashion retailStrong experience with managing and growing talentVery strong knowledge on fashion, runways and trends in the regional and global marketProfessional, friendly and people-drivenExperience with achieving strong sales, returning clientele and CRM What we can offer you With us, you will turn your aspirations into reality.
• We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility.

What Job Seekers Should Know

Applicants should compare their experience and skills with the requirements stated for this Store Supervisor – Tom Ford, The Grove position. Important details such as salary, benefits, working arrangements and eligibility are included only when they are provided in the available job information. Candidates should verify any changing employment details before applying.

Application Information

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