Restaurant Manager – Peacock Alley at Waldorf Astoria Dubai International Financial Centre

Restaurant Manager – Peacock Alley at Waldorf Astoria Dubai International Financial Centre Job Overview

This Restaurant Manager – Peacock Alley at Waldorf Astoria Dubai International Financial Centre opportunity is presented for job seekers looking for Restaurant Manager – Peacock Alley at Waldorf Astoria Dubai International Financial Centre Jobs. The role is associated with Dubai and the stated employer is Waldorf Astoria. The information below has been reorganized into a practical format so candidates can review the position, responsibilities and stated requirements more easily.

Key Responsibilities

• Join an Award-Winning Workplace Culture At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible.
• Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way.
• A Restaurant Manager at Waldorf Astoria Dubai International Financial Centre, a Forbes Five-Star luxury property, is responsible for leading all aspects of operations across Peacock Alley, the Cigar Lounge and Waqud operations to deliver exceptional, refined and personalized guest experiences.
• Working closely with the Director of Food & Drinks, the Restaurant Manager drives guest satisfaction, revenue growth, and brand excellence through effective leadership, innovation while ensuring Waldorf Astoria and Forbes Travel Guide Standards.
• As a Restaurant Manager, the primary purpose of this role is to lead and oversee the day-to-day operations of Peacock Alley, the Cigar Lounge and Waqud Café, ensuring the delivery of exceptional food, beverage, and service experiences while maximizing guest satisfaction, team performance, and profitability.Specifically, you will be responsible for: 1.Commercial Performance• Achieve the business plan and financial objectives for the venues, balancing revenue growth, profitability, guest satisfaction, and team engagement.• Partner with the Commercial, Marketing, Revenue and Culinary teams to develop and execute marketing initiatives, promotions, and seasonal activations that increase guest traffic and revenue.• Manage venue budgets, forecasts, payroll, operating expenses, inventory, and cost controls effectively.• Review business results regularly, including revenue, covers, labour productivity, guest satisfaction, market share, and profit margins, taking proactive action to improve performance.• Optimise revenue through effective seating strategies, upselling opportunities, menu engineering, and enhanced guest experiences.• Identify opportunities to drive incremental revenue through special events, beverage promotions, partnerships, and outlet activations.• Drive cigar sales and profitability through strong product knowledge, effective upselling, appropriate stock management, and the creation of premium cigar experiences and activations that enhance guest engagement and revenue.
• Excellent Food & Drinks• Partner with the Executive Chef, venue chefs and Food & Drinks Leadership Team to create innovative menus, drink offerings, Cigar offering, and promotional activities that drive guest engagement and profitability.• Ensure food and beverage offerings are consistently delivered to luxury standards of quality, presentation, freshness, and service excellence.• Maintain a strong knowledge of food, wine, spirits, specialty beverages, coffee culture, and premium cigar service.• Continuously evaluate market trends and guest preferences to enhance menus and experiences.• Champion Hilton's sustainability initiatives through responsible sourcing, waste reduction, and environmentally conscious operating practices.• Drive product knowledge and service excellence through ongoing team coaching and training.
• Exceptional Guest Experiences• Lead the team in delivering Forbes Five-Star and Waldorf Astoria luxury service standards.• Ensure Team Members provide personalised, intuitive, anticipated and memorable guest experiences at every interaction.• Develop strong relationships with regular guests, VIPs, residents, and corporate clients to increase guest loyalty and repeat business.• Review and act on guest feedback, satisfaction scores, and online reviews, implementing improvements where required.• Resolve guest concerns promptly and professionally, ensuring service recovery exceeds expectations.• Maintain the highest standards in managing food allergies, dietary requirements, and special requests.• Enhance the reputation of the outlets through quality service, consistency, and exceptional hospitality.

Qualifications and Skills

• Join an Award-Winning Workplace Culture At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible.
• A Restaurant Manager at Waldorf Astoria Dubai International Financial Centre, a Forbes Five-Star luxury property, is responsible for leading all aspects of operations across Peacock Alley, the Cigar Lounge and Waqud operations to deliver exceptional, refined and personalized guest experiences.
• As a Restaurant Manager, the primary purpose of this role is to lead and oversee the day-to-day operations of Peacock Alley, the Cigar Lounge and Waqud Café, ensuring the delivery of exceptional food, beverage, and service experiences while maximizing guest satisfaction, team performance, and profitability.Specifically, you will be responsible for: 1.Commercial Performance• Achieve the business plan and financial objectives for the venues, balancing revenue growth, profitability, guest satisfaction, and team engagement.• Partner with the Commercial, Marketing, Revenue and Culinary teams to develop and execute marketing initiatives, promotions, and seasonal activations that increase guest traffic and revenue.• Manage venue budgets, forecasts, payroll, operating expenses, inventory, and cost controls effectively.• Review business results regularly, including revenue, covers, labour productivity, guest satisfaction, market share, and profit margins, taking proactive action to improve performance.• Optimise revenue through effective seating strategies, upselling opportunities, menu engineering, and enhanced guest experiences.• Identify opportunities to drive incremental revenue through special events, beverage promotions, partnerships, and outlet activations.• Drive cigar sales and profitability through strong product knowledge, effective upselling, appropriate stock management, and the creation of premium cigar experiences and activations that enhance guest engagement and revenue.
• Excellent Food & Drinks• Partner with the Executive Chef, venue chefs and Food & Drinks Leadership Team to create innovative menus, drink offerings, Cigar offering, and promotional activities that drive guest engagement and profitability.• Ensure food and beverage offerings are consistently delivered to luxury standards of quality, presentation, freshness, and service excellence.• Maintain a strong knowledge of food, wine, spirits, specialty beverages, coffee culture, and premium cigar service.• Continuously evaluate market trends and guest preferences to enhance menus and experiences.• Champion Hilton's sustainability initiatives through responsible sourcing, waste reduction, and environmentally conscious operating practices.• Drive product knowledge and service excellence through ongoing team coaching and training.
• Exceptional Guest Experiences• Lead the team in delivering Forbes Five-Star and Waldorf Astoria luxury service standards.• Ensure Team Members provide personalised, intuitive, anticipated and memorable guest experiences at every interaction.• Develop strong relationships with regular guests, VIPs, residents, and corporate clients to increase guest loyalty and repeat business.• Review and act on guest feedback, satisfaction scores, and online reviews, implementing improvements where required.• Resolve guest concerns promptly and professionally, ensuring service recovery exceeds expectations.• Maintain the highest standards in managing food allergies, dietary requirements, and special requests.• Enhance the reputation of the outlets through quality service, consistency, and exceptional hospitality.
• To successfully fill this role, you should possess the following skills and characteristics:• Previous F&D Leadership experience in luxury food & drinks venues and operations.• Strong beverage knowledge including tea, coffee, cocktails, premium spirits.• Excellent cigar knowledge and market knowledge about cigar offering in the city.• Impeccable grooming and professional presentation • Commercial focus, with a demonstrated ability to achieve revenue growth, manage costs, and deliver business results.• Inspirational leadership and people management skills, with experience coaching, developing, and motivating high-performing teams.• Excellent verbal and written communication skills, able to engage effectively with guests, team members, and senior…

What Job Seekers Should Know

Applicants should compare their experience and skills with the requirements stated for this Restaurant Manager – Peacock Alley at Waldorf Astoria Dubai International Financial Centre position. Important details such as salary, benefits, working arrangements and eligibility are included only when they are provided in the available job information. Candidates should verify any changing employment details before applying.

Application Information

Review the complete requirements and prepare an accurate CV before applying. The application button on this page takes you to the application destination associated with this vacancy.