Team Leader – Front Desk

Team Leader – Front Desk Job Overview

This Team Leader – Front Desk opportunity is presented for job seekers looking for Team Leader – Front Desk Jobs. The role is associated with Dubai and the stated employer is Edge by Rotana. The information below has been reorganized into a practical format so candidates can review the position, responsibilities and stated requirements more easily.

Key Responsibilities

• Job Description We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
• This position is based at Towers Rotana.As a Team Leader – Front Desk you are responsible to provide professional and customer focused service to our guests, ensuring that their stay will become a memorable experience and your role will include key responsibilities such as:• Receive guests in a professional and friendly manner, satisfying guest expectations from arrival through to departure• Maintain effective communication with all related departments to ensure smooth service delivery• Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels• Maintain good working relationship with all Front Office employees with particular emphasis on Front Desk Agents and Guest Services• Supervise all Front Desk employees ensuring guests are taken care of in a professional and friendly manner• Maintain an up to date knowledge of hotel and local services and supply information and respond to guest queries• Verify all cashier closures of Front Desk Agents on shift end for billing and attachment accuracy• Ensure all guest registrations are completed and correspond with Opera PMS guest information Skills Education, Qualifications & ExperiencesYou should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel.

Qualifications and Skills

• Job Description We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
• This position is based at Towers Rotana.As a Team Leader – Front Desk you are responsible to provide professional and customer focused service to our guests, ensuring that their stay will become a memorable experience and your role will include key responsibilities such as:• Receive guests in a professional and friendly manner, satisfying guest expectations from arrival through to departure• Maintain effective communication with all related departments to ensure smooth service delivery• Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels• Maintain good working relationship with all Front Office employees with particular emphasis on Front Desk Agents and Guest Services• Supervise all Front Desk employees ensuring guests are taken care of in a professional and friendly manner• Maintain an up to date knowledge of hotel and local services and supply information and respond to guest queries• Verify all cashier closures of Front Desk Agents on shift end for billing and attachment accuracy• Ensure all guest registrations are completed and correspond with Opera PMS guest information Skills Education, Qualifications & ExperiencesYou should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel.
• Excellent written and spoken English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials.
• Computer literate and previous experiences with Opera are an advantage.Knowledge & CompetenciesThe ideal candidate will be customer driven and an extremely proactive and ‘switched on’ personality with an outgoing, charismatic and approachable character.
• The successful applicant will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:Understanding Hotel OperationsEffective CommunicationPlanning for BusinessSupervising PeopleUnderstanding DifferencesSupervising OperationsTeamworkAdaptabilityCustomer FocusDrive for Results

What Job Seekers Should Know

Applicants should compare their experience and skills with the requirements stated for this Team Leader – Front Desk position. Important details such as salary, benefits, working arrangements and eligibility are included only when they are provided in the available job information. Candidates should verify any changing employment details before applying.

Application Information

Review the complete requirements and prepare an accurate CV before applying. The application button on this page takes you to the application destination associated with this vacancy.