Customer Service Coordinator- Order to Cash

Customer Service Coordinator- Order to Cash Job Overview

This Customer Service Coordinator- Order to Cash opportunity is presented for job seekers looking for Customer Service Coordinator- Order to Cash Jobs. The role is associated with Dubai and the stated employer is Estée Lauder Companies. The information below has been reorganized into a practical format so candidates can review the position, responsibilities and stated requirements more easily.

Key Responsibilities

• Description Customer Service Coordinator – Supply Chain | The Estée Lauder Companies Are you passionate about delivering a great customer experience and interested in working behind some of the world’s most iconic beauty brands?
• What you will do: Own order processing, claims management and customer queries from validation through to resolutionProactively troubleshoot order failures, supply constraints, delivery issues and fulfilment risksManage claims with a focus on timely resolution, root cause analysis and preventionTrack and report on service levels, order performance, claims trends and key operational KPIsPartner closely with customers and internal teams to ensure issues are understood, answered and resolvedIdentify opportunities to simplify, automate and improve processes, including workflows, BOTs and system enhancements and new ways of working.Maintain strong data integrity, process controls and compliance Qualifications What we are looking for: Strong experience across order and claims management, ideally within an O2C environmentAround 5 years’ relevant experience, depending on background and scopeSAP experience is a mustStrong analytical, reporting and problem solving capabilitiesAn agile, proactive and solutions-focused mindset with a strong sense of ownership and accountabilityStrong customer focus with the energy and drive to follow through and get things doneSomeone who naturally asks: “How can we make this work better?” This is an opportunity to join a fast-paced Supply Chain team supporting a diverse portfolio of prestige beauty brands across the Middle East, where customer experience, agility and operational excellence really matter.

Qualifications and Skills

• Description Customer Service Coordinator – Supply Chain | The Estée Lauder Companies Are you passionate about delivering a great customer experience and interested in working behind some of the world’s most iconic beauty brands?
• What you will do: Own order processing, claims management and customer queries from validation through to resolutionProactively troubleshoot order failures, supply constraints, delivery issues and fulfilment risksManage claims with a focus on timely resolution, root cause analysis and preventionTrack and report on service levels, order performance, claims trends and key operational KPIsPartner closely with customers and internal teams to ensure issues are understood, answered and resolvedIdentify opportunities to simplify, automate and improve processes, including workflows, BOTs and system enhancements and new ways of working.Maintain strong data integrity, process controls and compliance Qualifications What we are looking for: Strong experience across order and claims management, ideally within an O2C environmentAround 5 years’ relevant experience, depending on background and scopeSAP experience is a mustStrong analytical, reporting and problem solving capabilitiesAn agile, proactive and solutions-focused mindset with a strong sense of ownership and accountabilityStrong customer focus with the energy and drive to follow through and get things doneSomeone who naturally asks: “How can we make this work better?” This is an opportunity to join a fast-paced Supply Chain team supporting a diverse portfolio of prestige beauty brands across the Middle East, where customer experience, agility and operational excellence really matter.

What Job Seekers Should Know

Applicants should compare their experience and skills with the requirements stated for this Customer Service Coordinator- Order to Cash position. Important details such as salary, benefits, working arrangements and eligibility are included only when they are provided in the available job information. Candidates should verify any changing employment details before applying.

Application Information

Review the complete requirements and prepare an accurate CV before applying. The application button on this page takes you to the application destination associated with this vacancy.