Customer Service Assistant

Customer Service Assistant Job Overview

This Customer Service Assistant opportunity is presented for job seekers looking for Customer Service Assistant Jobs. The role is associated with Dubai and the stated employer is Al Tayer. The information below has been reorganized into a practical format so candidates can review the position, responsibilities and stated requirements more easily.

Key Responsibilities

• Job Purpose To provide high quality customer service to clients by providing prompt responses to all queries, effective issue resolution and accurate information on all deliveries Responsibilities Functional Roles and Responsibilities Handle customer calls and provide them with the right information regarding the products and deliveries, Phone customers to set appointment for D&A 2 days prior to delivery and liaise with the delivery team to keep track of any late deliveries and phone up customers to inform the delays.Coordinate with the dispatch team to ensure products are dispatched as per the scheduleCoordinate with the stores to understand the delivery terms & conditions of the products and ensure all the services are provided during the deliveryAddress all the customer complaints by directing to the right people or by providing the right informationAdhere to service standards on response time for all queries raised or received and follow appropriate escalation process for timely and effective accurate receipt of information thereby achieving company and customer specified KPIs.Take regular feedback from the customers and to present to the different departments on complaints received, response time etc.
• maintain all delivery records and driver / customer feedback and escalate them to Sr.
• Customer Service Executive for appropriate action.Train & monitor the delivery team to ensure high level of customer satisfactionMaintain HSE practices in the working environment in order to minimize the opportunity of damage property and injury to self and colleagues.
• Pro-actively remind colleagues to behave in line with the HSE processes defined by the company.Review Operational processes from a risk management perspective; identify and qualify new areas of risks and escalate concerns to the HSE committee appointed by the company.

Qualifications and Skills

• Qualifications Education/Certification and Continued Education Diploma or Pre-University Years of Experience 2-4 years relevant experience in logistics Industry

What Job Seekers Should Know

Applicants should compare their experience and skills with the requirements stated for this Customer Service Assistant position. Important details such as salary, benefits, working arrangements and eligibility are included only when they are provided in the available job information. Candidates should verify any changing employment details before applying.

Application Information

Review the complete requirements and prepare an accurate CV before applying. The application button on this page takes you to the application destination associated with this vacancy.