Tenant Relations and Customer Services Manager

Tenant Relations and Customer Services Manager Job Overview

This Tenant Relations and Customer Services Manager opportunity is presented for job seekers looking for Tenant Relations and Customer Services Manager Jobs. The role is associated with Dubai and the stated employer is Dubai Holding. The information below has been reorganized into a practical format so candidates can review the position, responsibilities and stated requirements more easily.

Key Responsibilities

• Description Dubai Holding Asset Management owns and operates a diverse portfolio of retail, residential and commercial destinations, emphasising its profound influence on Dubai’s urban and economic landscape.
• Dubai Residential, the company’s residential leasing arm, manages one of the emirate’s largest portfolios.
• In May 2025, it was incorporated into "Dubai Residential REIT," a real estate investment trust with Dubai Holding Asset Management as the ultimate majority strategic unitholder.
• Dubai Holding Asset Management’s retail portfolio, unified under the Dubai Retail brand, is one of the largest and most diverse in the city.
• Dubai Holding Asset Management is also the majority strategic shareholder in TECOM Group PJSC, a DFM-listed company, which develops and operates sector-focused business districts across six key sectors, including technology, media, education, manufacturing, science and design.
• About the Job: An opportunity has arisen for a Tenant and Customer Relations Manager to join Dubai Holding Asset Management.
• The main duties and responsibilities of this role include: · Manage tenant relationships and customer service activities across the assigned asset, ensuring compliance with lease agreements, mall regulations, HSE requirements, local authority regulations, and Dubai Holding Asset Management’s policies and procedures.

Qualifications and Skills

• Dubai Holding Asset Management is also the majority strategic shareholder in TECOM Group PJSC, a DFM-listed company, which develops and operates sector-focused business districts across six key sectors, including technology, media, education, manufacturing, science and design.
• The main duties and responsibilities of this role include: · Manage tenant relationships and customer service activities across the assigned asset, ensuring compliance with lease agreements, mall regulations, HSE requirements, local authority regulations, and Dubai Holding Asset Management’s policies and procedures.
• · Lead and supervise the tenant relations and customer service teams to ensure excellent service delivery, effective handling of customer queries and complaints, smooth Information Desk operations, and a consistently positive customer experience.
• · Support the Centre Manager in driving the annual Asset Plan and deputise for the Centre Manager during their absence, as required.
• About You: The ideal candidate for this position will have the following experience and qualifications: · Bachelor’s degree in Business Administration, Management, or a related field.
• · Minimum of 8 years of experience in retail or real estate management, mall operations, tenant relations, leasing, or customer experience.
• · Experience in the Middle East is a plus.

What Job Seekers Should Know

Applicants should compare their experience and skills with the requirements stated for this Tenant Relations and Customer Services Manager position. Important details such as salary, benefits, working arrangements and eligibility are included only when they are provided in the available job information. Candidates should verify any changing employment details before applying.

Application Information

Review the complete requirements and prepare an accurate CV before applying. The application button on this page takes you to the application destination associated with this vacancy.