Digital Solutions & Platforms Manager

Digital Solutions & Platforms Manager Job Overview

This Digital Solutions & Platforms Manager opportunity is presented for job seekers looking for Digital Solutions & Platforms Manager Jobs. The role is associated with Dubai and the stated employer is CHANEL. The information below has been reorganized into a practical format so candidates can review the position, responsibilities and stated requirements more easily.

Key Responsibilities

• We are looking for a Digital Solutions & Platforms Manager to help accelerate CHANEL's digital transformation in the Middle East markets .
• Working at the crossroads of Digital, Retail, Client Experience and Technology, you will drive the adoption of CHANEL's digital ecosystem by our different teams while supporting the exploration of future capabilities and innovation opportunities.
• WHAT IMPACT YOU CAN CREATE AT CHANEL In this role, you will contribute to shaping the future of digital experiences across the Middle East by: Supporting the deployment of new digital capabilities, initiatives and innovation pilots embracing a test, learn and measure approach.Act as customer success manager, driving the adoption and optimization of digital platforms and solutions across the organization, from office to wholesale and retail teams.Translating business needs into clear use cases, requirements and improvement opportunities to nourish Europe roadmaps.Acting as a bridge between Local & Europe teams.Phase roll outs depending on the different level of maturity of markets and businesses.Coordinating cross-functional projects and ensuring successful implementation and adoption.Identifying opportunities to enhance client, employee and business experiences through technology.Supporting Europe transformation agenda through a test-and-learn mindset and product management philosophy.
• WHAT YOU CAN BRING Strong understanding of digital tools, innovation and transformation.Ability to translate business needs into actionable solutions and projects.Excellent stakeholder management and communication skills.A proactive, curious and solution-oriented mindset.Strong project coordination and organizational capabilities.Passion for technology, client experience and continuous improvement.Ability to navigate ambiguity and drive change across diverse stakeholder groups.
• REQUIREMENTS Min 5 years of experience in Digital Transformation applied to Business or to Retail, Innovation, Consulting, Digital Product Management or related fields.Experience working on cross-functional projects involving business and technology stakeholders.Strong understanding of digital ecosystems, business, platforms and emerging technologies.Strong understanding of retail & client-centric mindsetExcellent communication and presentation skills.Fluency in English required; Arabic and/or French is a plus.Preferably based in the UAE.

Qualifications and Skills

• ABOUT THE ROLE At CHANEL, we are committed to leveraging digital capabilities, innovation and AI to create meaningful experiences for our clients and teams.
• Working at the crossroads of Digital, Retail, Client Experience and Technology, you will drive the adoption of CHANEL's digital ecosystem by our different teams while supporting the exploration of future capabilities and innovation opportunities.
• WHAT IMPACT YOU CAN CREATE AT CHANEL In this role, you will contribute to shaping the future of digital experiences across the Middle East by: Supporting the deployment of new digital capabilities, initiatives and innovation pilots embracing a test, learn and measure approach.Act as customer success manager, driving the adoption and optimization of digital platforms and solutions across the organization, from office to wholesale and retail teams.Translating business needs into clear use cases, requirements and improvement opportunities to nourish Europe roadmaps.Acting as a bridge between Local & Europe teams.Phase roll outs depending on the different level of maturity of markets and businesses.Coordinating cross-functional projects and ensuring successful implementation and adoption.Identifying opportunities to enhance client, employee and business experiences through technology.Supporting Europe transformation agenda through a test-and-learn mindset and product management philosophy.
• WHAT YOU CAN BRING Strong understanding of digital tools, innovation and transformation.Ability to translate business needs into actionable solutions and projects.Excellent stakeholder management and communication skills.A proactive, curious and solution-oriented mindset.Strong project coordination and organizational capabilities.Passion for technology, client experience and continuous improvement.Ability to navigate ambiguity and drive change across diverse stakeholder groups.
• REQUIREMENTS Min 5 years of experience in Digital Transformation applied to Business or to Retail, Innovation, Consulting, Digital Product Management or related fields.Experience working on cross-functional projects involving business and technology stakeholders.Strong understanding of digital ecosystems, business, platforms and emerging technologies.Strong understanding of retail & client-centric mindsetExcellent communication and presentation skills.Fluency in English required; Arabic and/or French is a plus.Preferably based in the UAE.
• This role offers the opportunity to strengthen your expertise in digital innovation, business transformation, AI and stakeholder leadership while contributing to shaping the future of client and employee experiences within the Maison.

What Job Seekers Should Know

Applicants should compare their experience and skills with the requirements stated for this Digital Solutions & Platforms Manager position. Important details such as salary, benefits, working arrangements and eligibility are included only when they are provided in the available job information. Candidates should verify any changing employment details before applying.

Application Information

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