Sales and Service Support – Abu Dhabi

Sales and Service Support – Abu Dhabi Job Overview

This Sales and Service Support – Abu Dhabi opportunity is presented for job seekers looking for Sales and Service Support – Abu Dhabi Jobs. The role is associated with Abu Dhabi and the stated employer is Hermès. The information below has been reorganized into a practical format so candidates can review the position, responsibilities and stated requirements more easily.

Key Responsibilities

• JOB TITLE: SALES AND SERVICE SUPPORTLOCATION: ABU DHABIORGANISATION UNIT: HERMES MIDDLE EASTSCOPE OF JOB: As part of sales and service support team, you will play a crucial role in ensuring operational excellence by managing inventory, coordinating stock replenishment, and supporting the sales team in delivering exceptional client experience.
• RESPONSABILITIES • Overseeing and assessing customer service staff activities and providing them with regular performance-related feedback• Strategizing and monitoring the daily activities of various operations in store.• Assisting customer service staff with duties where required• Training staff in areas of store operations and company policies• Managing cashier coverage and customer flow to ensure proficient customer service.• Investigating and solving customer service complaints received through various channels.• Assisting with the development and implementation of service policies, and explaining these to staff and customers• Maintaining documentation pertaining to customer service department and store activities• Performing additional duties where needed• Coordinate with the logistics departments to ensure that the documents of the SAV parcels are well prepared• Liaise with stock team and cash desks (Credit Notes and Supplier Returns) • Follow up with calls and messages Teamwork: • Interactive and positive participation in all morning briefings and team meetings to optimize teamwork and problem solving • Demonstrate respect and consideration to all colleagues to maintain a solid and dynamic team• Share positive ideas and experiences with colleagues• Build effective relationships using appropriate verbal and non-verbal communication with other staff MEASURES OF SUCCESS • Operational efficiency• Support for sales team• Client satisfaction• Team collaboration EXPERIENCE • Previous experience in a retail support, stockroom, or operational role, ideally in retail luxury environment• Familiarity with inventory management systems, stock processes, and operational best practices• Strong organizational skills with attention to detail and ability to multitask• Excellent communication and teamwork skills to support seamless coordination with store team About Hermès A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 25,185 people worldwide.
• Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management.

Qualifications and Skills

• JOB TITLE: SALES AND SERVICE SUPPORTLOCATION: ABU DHABIORGANISATION UNIT: HERMES MIDDLE EASTSCOPE OF JOB: As part of sales and service support team, you will play a crucial role in ensuring operational excellence by managing inventory, coordinating stock replenishment, and supporting the sales team in delivering exceptional client experience.
• RESPONSABILITIES • Overseeing and assessing customer service staff activities and providing them with regular performance-related feedback• Strategizing and monitoring the daily activities of various operations in store.• Assisting customer service staff with duties where required• Training staff in areas of store operations and company policies• Managing cashier coverage and customer flow to ensure proficient customer service.• Investigating and solving customer service complaints received through various channels.• Assisting with the development and implementation of service policies, and explaining these to staff and customers• Maintaining documentation pertaining to customer service department and store activities• Performing additional duties where needed• Coordinate with the logistics departments to ensure that the documents of the SAV parcels are well prepared• Liaise with stock team and cash desks (Credit Notes and Supplier Returns) • Follow up with calls and messages Teamwork: • Interactive and positive participation in all morning briefings and team meetings to optimize teamwork and problem solving • Demonstrate respect and consideration to all colleagues to maintain a solid and dynamic team• Share positive ideas and experiences with colleagues• Build effective relationships using appropriate verbal and non-verbal communication with other staff MEASURES OF SUCCESS • Operational efficiency• Support for sales team• Client satisfaction• Team collaboration EXPERIENCE • Previous experience in a retail support, stockroom, or operational role, ideally in retail luxury environment• Familiarity with inventory management systems, stock processes, and operational best practices• Strong organizational skills with attention to detail and ability to multitask• Excellent communication and teamwork skills to support seamless coordination with store team About Hermès A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 25,185 people worldwide.

What Job Seekers Should Know

Applicants should compare their experience and skills with the requirements stated for this Sales and Service Support – Abu Dhabi position. Important details such as salary, benefits, working arrangements and eligibility are included only when they are provided in the available job information. Candidates should verify any changing employment details before applying.

Application Information

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